Fix paid-access problems
Resolve a missing connection, inactive membership or account mismatch without losing saved data.
Open Trade TrackerRead the access status
Identify whether the account is not connected, inactive or needs support.
| What you see | What it means |
|---|---|
| Connect Whop | TraderLink has not linked this sign-in to a Whop account. |
| Whop connected, no active access | The account is linked, but an active accepted membership has not been confirmed. |
| Access active | Whop currently confirms paid access for this TraderLink sign-in. |
| Needs support review | The connection contains conflicting information and access was not granted from it. |
| Being prepared | The paid connection is not ready in this TraderLink environment yet. |
Check the Whop account
Use the account that owns the TraderLink subscription.
1. 1. Open Whop
Confirm which signed-in Whop account shows the active TraderLink plan.
2. 2. Return to TraderLink Account
Check whether that Whop account is the one you connected.
3. 3. Connect the correct account
Use Connect Whop if no connection exists. If the wrong account is already linked, contact support rather than creating another purchase.
4. 4. Refresh the status
Allow the connection to return to TraderLink and refresh Account.
Do not purchase twice to fix a connection
A missing status can be an account-link problem. Confirm the subscription in Whop and contact support before buying another plan.
Whop is active but TraderLink is not
Check the connection and allow time for the confirmed update.
- Confirm the Whop plan is active and belongs to the connected account.
- Return to TraderLink and refresh the Account page.
- If you just paid, renewed or updated a payment method, allow a short time for the confirmed status to arrive.
- If the mismatch remains, contact support with the time of the change and the status shown in both places. Do not send card details.
What remains saved without paid access
Keep your account history while new paid work pauses.
Trade Tracker data and AI Reviews already issued remain saved when paid access ends. You can still return to saved reviews where the app provides that read access.
New generation or other paid-feature activity pauses while the membership is inactive. Reactivating the plan restores future access after TraderLink confirms it; it does not create duplicate past reviews.
When to contact support
Ask for help when the connection and Whop status still disagree.
Contact support when the Account page says the connection needs review, the wrong Whop account is linked, or active Whop access still does not appear after reconnecting and refreshing.
Share only what support needs
Describe the status and when it changed. Never send a full card number, password, login code or private trading notes.